At LorienOdyssey, we want you to be satisfied with your purchase. If you need to return an item or request a refund, please review our policy below.
1. Return Eligibility
- Items can be returned within 7 days of delivery.
- Products must be unused, in their original packaging, and in the same condition as received.
- Returns are not accepted for items damaged due to misuse or normal wear and tear.
2. Return Process
- To initiate a return, contact us at [email protected] with your order details and reason for return.
- Our team will guide you through the return process, including shipping instructions (if applicable).
3. Refund Process
- Once the returned item is received and inspected, we will process the refund.
- Refunds are issued in cash upon return confirmation.
- The refund will be provided at the time of pickup or in coordination with our team.
4. Non-Refundable Items
- Certain products, such as clearance or final sale items, are not eligible for returns or refunds.
- Personalized or custom-made products cannot be returned unless defective.
5. Contact Us
For any return or refund inquiries, reach out to us:
📧 Email: [email protected]